About Us

Disability Support Service with Love

SureMercy is a registered NDIS provider whose goal is to ensure that the participants’ needs are met satisfactorily. We provide a safe space, and committed support persons who provide quality, participant-centred, and culturally safe care to participants. 

SureMercy  was established with the sole aim of offering services that puts the participant as a priority in creating opportunities, promoting independence and progression in a safe and non-discriminative environment.

SureMercy has caring team members who are committed to providing personalised support to participants with the overall goal of them having choice and control in terms of care process/method, accommodation, location, group/centre activities, among others.

Our property locations promise outstanding quality, therapeutic space that suits the participants’ choice and need.

SureMercy community services are available, safe, client/culturally orientated, supportive, secure, and accessible; We provide a wide range of services depending on the participants support plan, funding, need and choice. 

Mission Statement

We are driven by empathy, integrity, and honesty with the goal of delivering outstanding results. SureMercy is consistent, dependable and fosters trust and mutual respect with the participants. SureMercy is where every person we care for matters.

Value Statement

Our values are centred around the participants and their families or guardians and the staff.


We respect people’s decisions, opinions, and views.


We are trustworthy and tell the truth to keep our promise to you.

Safe and Harmonious working environment

We offer a workplace that provides support, guidance and acceptance to participants and staff.


We have a passion to our work ethics. Every member of staff is passionate about his work and takes the participant as part of the family.

Did we sound like a good fit for you?

Please pick up your phone and call us on or+61 482848887  send us a message and a member of our customer care team would get back to you.